![]() However, this courteous and apologetic rep told me they could make the switch at their end. Once again I was told that the phone was tied to Sprint, and needed to be registered with Virgin Mobile. Here's where it gets even more interesting. ![]() I called Virgin Mobile again, and again reached someone right away. Although the iPhone was activated, it wasn't getting service. Should be good to go within two hours." Second verse, different than the first This time: "It's all set, but just needs to link up with the local towers. They swapped the "locked" iPhone for another replacement, and this time the guy vanished to the back with it, promising to go right through to Virgin's "tier 3" support so it would get activated right away.Īfter 35 seemingly endless minutes, he returned. I explained what had happened, and the guy helping me grabbed the store's resident Virgin Mobile expert (self-proclaimed). Every time the "Genius" plugged the phone into a Mac, iTunes popped up a Sprint activation screen (one that wouldn't accept my VM number and password). Aggravating though this was, it helped explain the previous day's problems.
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